Privacy Policy

Disclaimer: In case of any discrepancy or difference, the English version will take precedence over the translation

We respect the trust you place in us and understand the significance of secure transactions and data privacy. This Privacy Policy outlines how SHIVAY FIRE & LIFE SAFETY (INDIA) PRIVATE LIMITED and its affiliated entities (collectively referred to as “SFLS,” “we,” “our,” or “us”) collect, utilize, share, and safeguard your personal information when you interact with our website www.lifesafetyblanket.com (hereinafter referred to as the “Platform”).

By accessing or using Platform Services, you acknowledge and agree to the collection and use of your personal information (including sensitive data) as described in this Privacy Policy, which may be updated periodically at our discretion. You also consent to the collection, storage, processing, transfer, and sharing of your personal data with third parties or service providers for the purposes outlined in this policy.

Personal data covered under this policy will be collected and maintained by SHIVAY FIRE & LIFE SAFETY (INDIA) PRIVATE LIMITED, with its registered office at Plot No 5612, Road No 56, near Paliwal Police Chowki, GIDC, Sachin, Surat, Gujarat 394230, India.

What Personal Information Do We Collect?

We collect your personal information to enhance and improve our products and services.

Here are the types of personal information we collect:

·       Information You Provide: We collect and store any information you provide while using Platform Services. This may include your name, contact details, and other necessary information related to our services. You can choose not to share certain details, but this may limit your ability to access some of our services.

·       Automatically Collected Information: When you use our Platform, we automatically collect certain information about your interaction with our content and services. Like many websites, we use cookies and unique identifiers to gather data when your browser or device accesses our Platform or interacts with our services.

·       Information from External Sources: We may receive additional details about you from third-party sources, such as updated delivery addresses from our logistics partners, to ensure smooth and accurate service fulfillment.

How We Use Your Personal Information

We collect and use your personal information to operate, enhance, and improve our products and services. These purposes include:

·       Order Processing and Service Fulfilment: We use your personal information to process orders, arrange deliveries, facilitate payments, and communicate with you regarding your purchases, product details, and promotional offers.

·       Enhancing Platform Functionality: Your data helps us maintain, analyse, and improve the performance and usability of our services by fixing errors and optimizing user experience.

·       Personalized Recommendations: We may use your information to offer product recommendations, services, or features based on your preferences, ensuring a more customized experience.

·       Customer Support and Communication: We use your details to communicate with you through various channels, including phone, email, and chat, to address inquiries, provide support, or share important updates.

·       Legal Compliance: We may collect and process personal information as required by law, including identity verification, tax compliance, and other legal obligations.

·       Security and Fraud Prevention: To protect our customers and our business, we use your personal information to detect and prevent fraudulent activities, security breaches, and other risks.

·       Marketing and Advertising: We may use your information to display relevant promotions and advertisements. However, we do not use personally identifiable data for interest-based advertising.

Your privacy is important to us, and we ensure that your information is used responsibly and securely.

 

 

What About Cookies and Other Identifiers?

To enhance your browsing experience and improve the functionality of Platform Services, our systems use cookies and other unique identifiers. These help us recognize your browser or device, optimize website performance, and personalize your interaction with our platform.

We use cookies, pixels, and similar technologies (collectively, "cookies") to recognize your browser or device, enhance your experience, and provide essential features. These technologies help us in various ways, including:

·       Recognizing Your Preferences: Cookies help us remember your preferences, such as language settings and display options, to provide a seamless browsing experience.

·       Improving Security: We use cookies to detect and prevent fraudulent activities, ensuring a safe and secure platform.

·       Enhancing Website Functionality: Cookies enable key website features, such as storing items in your cart and streamlining your interactions with our platform.

·       Personalized Recommendations: We use cookies to tailor content, suggest relevant products, and enhance your overall experience.

·       Performance and Analytics: Cookies allow us to measure website performance, analyse user interactions, and improve our services.

·       Advertising and Marketing: We may use cookies to deliver relevant promotions and measure the effectiveness of our marketing campaigns.

Third-Party Cookies
Approved third parties, such as analytics providers, search engines, and advertising partners, may also set cookies when you interact with our platform. These cookies help deliver relevant content, measure ad performance, and improve service functionality.

Managing Your Cookie Preferences
You can control cookies through your browser settings. Most browsers allow you to:

·       Block or delete cookies

·       Receive notifications when cookies are being used

·       Adjust preferences for how cookies are stored

However, blocking all cookies may affect your ability to use some features of our platform.

Does Our Company Share Your Personal Information?

Protecting your personal information is a priority for us. We do not sell your personal information to third parties. However, we may share your information in specific circumstances as outlined below:

1. Third-Party Service Providers

We engage trusted third-party companies to perform essential business functions, including:

·       Order processing and delivery

·       Payment processing

·       Customer support services

·       Data analysis and marketing assistance

·       Fraud detection and credit risk assessment

These providers have access to the necessary personal information to perform their tasks but are required to handle it securely and in compliance with applicable laws.

2. Business Transfers

In the event of a merger, acquisition, or business restructuring, customer information may be transferred as part of the transaction. However, any such transfer will adhere to our pre-existing privacy commitments unless explicitly stated otherwise.

3. Legal Compliance and Protection

We may disclose personal information if required by law, to enforce our terms and policies, or to safeguard the rights, security, and integrity of our company, customers, and stakeholders. This includes sharing information for fraud prevention and credit risk mitigation.

4. Your Choice and Control

If personal information needs to be shared beyond these outlined scenarios, you will be notified and given the option to opt out.

How Do We Keep Your Information Secure?

We prioritize the security and privacy of your personal information by implementing robust protection measures.

1. Advanced Security Protocols

·       We use encryption protocols and secure software to safeguard your data during transmission.

·       Our payment processing follows the Payment Card Industry Data Security Standard (PCI DSS) to ensure the secure handling of payment card information.

2. Comprehensive Safeguards

·       We employ physical, electronic, and procedural security measures to protect the collection, storage, and processing of customer information.

·       To prevent unauthorized access, we may require identity verification before disclosing sensitive information.

3. Secure Device Features

·       Our systems and devices are equipped with security settings to help prevent unauthorized access and data loss.

·       You can manage and customize these security settings based on your needs.

4. Your Role in Security

To further protect your information:

·       Keep your passwords secure and avoid sharing them.

·       Sign out after using shared devices to prevent unauthorized access.

Your Rights Regarding Your Personal Data

We are committed to ensuring that your personal data is accurate and up to date. You have the following rights regarding your data:

1.       Access, Correction & Updates

·       You can access, correct, and update your personal information directly through the Profile and Settings sections on our platform.

·       If any of your personal data is incorrect, you can request rectification or deletion.

2.       Data Deletion

·       Certain non-mandatory information can be deleted by logging into your account.

·       For further assistance, you may contact us through the details provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our information practices.

Stay Updated

·       Please review our Privacy Policy periodically to stay informed about any changes.

·       The last updated date will always be displayed at the top of the policy.

How We Notify You

·       If there are significant changes, we will notify you by:

o   Posting a notice on our platform.

o   Sending you an email notification, if required by applicable law.

Grievance Officer

Please find below the details of the grievance officer:

Name: Dax Patel
Designation: Grievance Officer
Email: firesafety@shivays.com

For any grievances or concerns related to our services, please contact the grievance officer at the provided email address. We are committed to addressing your concerns in a timely and effective manner.